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Frequently Asked Questions (FAQ)

We have compiled frequently asked questions about Theta One AI services.

Account and Sign-Up​

Q: I need to modify account information.​

A: You can modify basic information in the Settings menu of the API Console. For other inquiries, please contact customer support email (support@thetaone.co).

Q: Can I sign up from overseas?​

A: Yes, you can sign up from anywhere in the world. Payment is based on US dollars (USD).

API Keys and Authentication​

Q: I lost my API key. What should I do?​

A: For security reasons, existing keys cannot be recovered. Create a new key in the console and deactivate the old key.

Q: Can I use multiple API keys in one account?​

A: Yes, you can create and manage multiple keys for each project.

Q: Do API keys have an expiration date?​

A: You can set an expiration date by setting Expires_at at the key creation stage. If not set, it will be unlimited.

Pricing and Billing​

Q: What payment methods are available?​

A: Prepaid billing (minimum $10) and postpaid billing are available, and postpaid billing is provided only to users who have entered into a separate contract.

Q: Can unused credits be refunded?​

A: Refunds are possible within 7 days of top-up if there is no usage. Please submit it to the customer inquiry email (support@thetaone.co).

Q: Can I pay with a corporate card?​

A: Yes, corporate card payment and invoice and receipt issuance are possible.

Speech Recognition Service​

Q: What languages are supported?​

A: We support single Korean and English speech recognition and mixed Korean-English (code-switching) speech recognition. For separate language support, please inquire.

Q: What file formats are supported?​

A: WAV and MP3 formats are supported.

Accuracy and Quality​

Q: What is the speech recognition accuracy?​

A: We provide over 95% accuracy for clean speech. There may be differences depending on the environment and audio quality.

Q: Can it recognize speech even if there is background noise?​

A: It can process even if there is background noise, but the cleaner the speech, the higher the accuracy.

Support and Inquiries​

Q: How can I get technical support?​

A: You can get support through email (support@thetaone.co) inquiries.

Q: When are support hours?​

A: Weekdays 10:00-19:00 (Korea time)

If you didn't find an answer in this FAQ, feel free to contact support@thetaone.co anytime.